Amna Chaudhary

Vision Statement

​

My ultimate vision is to see myself in a Human Resource managerial position. Currently, I am working for Air Canada as a Bi-lingual Customer Service Agent. I would like to establish myself well within the company and eventually obtain a position in my field of study which is Human Resources. There are opportunities available in Air Canada as a Human Resource personnel, which I believe I could obtain over time with experience and by developing a network within the company. After completing my probation, I will be eligible to apply for internal positions once a job of my interest which is in Human Resource Department as it becomes available. My probation will end in the next four months, thus, in the next year I see myself working at an entry level human resource position for Air Canada. By five years, I see myself to have moved up to a mid-level position along with CHRP Certification. Therefore, working in the Human Resource department will be beneficial for my career and being able to say that I work for the largest aviation company within Canada makes it very attractive not just for me but only on resume as well.

​

​

Reflection on Professional Experiences

​

Over the years, I have acquired professional experiences from three primary companies. Air Canada, my current employer, has provided me with adequate training and experience to work for an airline company (for example, performing baggage tracing, dealing with passenger complaints regarding issues such as missed flights, missing connections, delayed flights, and checking passengers in and assist to their queries, meet the flights as they arrive guiding them towards their connections). Working as a Customer Service Agent has also provided me with the professional experience of sales and being able to provide good service to the customers of Air Canada. The customer service related to aviation industry is very different than the retail service I have been used to. This experience has definitely made me more confident and firm when communicating my message. The challenge in this job is getting overwhelmed and intimidated by those who end up yelling and being abrasive but similarly this has been an opportunity for greatest growth as well where I can stay calm and just convey my message.  There is no culture of trying to please passengers with customer service rather the norm is to just provide them with best option available and move on to the next passenger. To be able to achieve my goal, I have to adapt rapidly into the lifestyle of Air Canada culture and make sure I fit well within the organization. Once my managers see that I have potential, I can achieve the status of a permanent employee and apply for internal positions in the Human Resource Department.

​

The second professional experience I have acquired is by working as a Sales Associate at TJX Canada, Marshalls. Working for TJX Canada has provided me with the experience of customer service, multitasking and tremendous growth as an individual and as a team member. This is one of the longest experience on my resume which shows my stability and commitment and is seen as a positive factor when companies and managers as they will know that their training, money and time will not go to waste. As a sales associate, I would like to say that I have reached the maximum growth where the next step is to move up in the company but it is not my career goal as an assistant manager for a store but it diverts me from my vision statement of obtaining a job in Human Resource department of Air Canada and if not for them, then for another company.  I have been offered the position for Assistant Manager but it is a full-time job and currently with school, I had to say no plus it is not my goal. Therefore, the constant challenge is to keep myself content with my current position and stay focused on my goal and not get lured into another career opportunity.

​

The third professional experience I have gained is by working for Boiler Inspection and Insurance company as an Underwriting Intern. By working for this company, I have the professional experience in preparing presentation and documenting productivity. I was given the task to prepare PowerPoint presentations for risk management department and document company productivity by using graphs and other analytical methods. In terms of professional experience, this job adds the most weight because I was given the opportunity to work in a professional workplace which made me more focused towards my goal of finding a job in Human Resource. This position was only challenging due to its long commute to Downtown Toronto. I really appreciated the lifestyle of working a 9 to 5 job with weekends off which triggered me to be more focused in my education and to finish my degree in order to pursue a job in my field.

​

All the relative evidence regarding my professional experience can be viewed above in my professional resume and also in my Linked In profile.

In Sheridan College, I took the course Industry project last year which adds to my professional identity as I was working on a live project and was able to achieve a glimpse of how it would be like to work on a real-life project professionally. In this project, we focused on how Living Arts Centre can improve their presence and sales within the community. I was working with four team members picked by my professor so I had to learn to be agile and adaptable in order to come up with a solution of 3 objectives the organization should be focusing on and how different departments will work together in achieving this goal together. After my graduation, I can use this project in my resume and interviews to show those who are interviewing me that I have gained real life experience at Sheridan College and am able to apply the learnt material. Therefore, industry project adds on to my professional career due to the nature of this assignment of focusing on a current problem.

​

This is my professional identity which I hope will continue to grow and assist me in achieving my ultimate goal of having a managerial position in the Human Resource Department of a well-known company.